To protect your rights and interests, please strictly follow the instructions below when receiving your parcel. Failure to comply may result in the inability to claim compensation from the carrier, and the recipient shall bear the related responsibility.
Precautions for Signing for Delivery:
I. Parcel Receiving Guidelines
1️⃣ Inspect the Outer Packaging Before Signing
Before signing, please check:
- Whether the outer packaging is intact
- Whether the box is deformed, damaged, or wet
- Whether the sealing tape shows signs of tampering
- Whether the parcel weight appears abnormal
If any abnormality is found, handle it immediately on site.
2️⃣ Open and Inspect in the Courier’s Presence
Regardless of visible damage, you must open and inspect the parcel in the courier’s presence. Note any issue on the delivery receipt before signing, or refuse the parcel if necessary.
⚠ Signing without inspection or written remarks will be deemed as confirmation that the parcel was received in good condition and correct quantity.
3️⃣ Procedure for Issues Found After Delivery
If inspection was not conducted in front of the courier and damage or missing items are later found, please:
- Keep the full original packaging (including sealing tape)
- Report within 2 days after delivery (based on carrier delivery record)
- File a case with the local post office or courier
- Provide invoice and photos
- Contact 1688order customer service simultaneously
📌 Additional Requirement for Postal Parcels (EMS, SAL, etc.)
A damage report issued by the post office or an official case number is required.
4️⃣ Legal Effect of Normal Acceptance
“Normal acceptance” indicates completion of the forwarding service.
After signing without remark, 1688order shall not bear responsibility for subsequent issues.
5️⃣ After-sales feedback timeliness
Please contact customer service within 72 hours after signing for the goods to submit complete information; otherwise, it will not be processed.
Any issue must be reported within 72 hours after delivery with complete documentation. Late claims will not be accepted.
II. Disclaimer
The following circumstances are excluded from compensation:
1️⃣ Fragile or Delicate Items
Only loss claims are accepted. Damage claims are not covered.
2️⃣ Dangerous or Prohibited Goods
Including compressed gases, flammable liquids, corrosive substances, and items prohibited by national or airline regulations.
No compensation will be provided.
3️⃣ Inherent Nature of Goods
Loss caused by natural wear, inherent defect, product characteristics, or market price fluctuation is not compensable.
4️⃣ Force Majeure
Including severe weather, natural disasters, war, policy changes, etc.
Loss arising from force majeure is not compensable.
5️⃣ Customs & Transit Risks
Caused by customs inspection, customs clearance delays, flight adjustments, etc.
- The product has expired
- Beyond Warranty Period
- Exceeded Delivery Cycle
No compensation will be provided.
Delays due to customs inspection, clearance procedures, flight adjustment, etc., resulting in expiration of shelf life, warranty, or delivery expectations are not compensable.
6️⃣ Recipient Cooperation Obligation
If customs requires documentation or tax payment and the recipient refuses to cooperate, resulting in return, destruction, or detention of the parcel, the recipient shall bear all consequences and losses.
III. Final Note
Final Statement
International shipping involves multiple independent entities and inherent risks.
1688order will assist with claims according to regulations, provided that the receiving procedures and reporting deadlines are strictly followed.
