Made an order for custom printed rolls of labels for my small business, the customer service was excellent. The rep was friendly, responsive and worked with us all the way through. The price is also...
From product selection to door-to-door delivery — each step is visible and confirmable.
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We hope you are satisfied with your purchases. If you are not 100% satisfied, you can apply for the platform to return the items to the merchant within 7 days after the procured items arrive at the 1688order quality inspection warehouse. The return period for most items is within 7 days from the purchase date. As long as the return window is still open, you can select one or more returnable items per order for one free return.
Free storage period: 60 days
Start date: From the day the warehouse signs for the items
If no request for shipment (by paying shipping fees) or any feedback is provided after 60 days, the items will be considered abandoned, and we will uniformly dispose of expired items.
Reliable logistics service providers worldwide ensure your package is delivered safely and on time. We handle customs clearance and cover tariffs under specified conditions.
If any issues arise, 1688order will cooperate with the seller and relevant logistics service providers to resolve them and offer the best solution.
If your package has been sent abroad but is returned due to reasons such as “failed international security check,” “no one to sign for it,” “incomplete address,” or “unsuccessful delivery attempt,” you will be responsible for the reshipping cost.
Shipping from China to our QC warehouse is on us. We handle 6 steps: agent purchasing, payment, signing, inspection, repackaging, and shipping. A 6% agent fee covers procurement, storage, and inspection costs. Products are at ex-factory prices with no markup (vs. 30–200% on other platforms), saving you money. After inspection, we provide 2 standard photos.
Total Cost for Sourcing Service = Product Price + International Shipping + Tariffs + Product Sourcing Service Fee (4~6%)
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